How to Find Us:
You are welcome to come into our office to chat to one of our independent advocates in person. We are available Mon - Fri, 9am - 5pm.
Tel: 01738 587 887
Email: enquiries@iapk.org.uk
90 Tay Street
Perth
PH2 8NP
BSL users can contact us via an online BSL/English interpreter.
Contact Form
If you have any questions about our service, feel free to call, visit or use the Contact Form below. If you are ready to make a referral, please use our Referral Form here.
Making a Complaint
One of the ways in which Independent Advocacy Perth & Kinross (IAPK) can continue to improve is by listening and responding to the views of others, and in particular, by responding positively to complaints, and putting mistakes right.
We will respond to a complaint in a courteous and timely way. Each complaint will be taken seriously and investigated to the appropriate level. The complainant will be kept informed of the process and offered clarification and explanations as necessary as will the person being complained about.
You can start the procedure by getting in touch. A complaint can be made to IAPK in a way that is accessible by the complainant, such as:
- A verbal account, which will need to be transcribed onto IAPK’s complaint form and verified by the complainant.
- By letter.
- By email.
- Through any other digital technology, e.g., our contact form.
To see the full Complaints Procedure, please request this using the contact form above.